dc.contributor.author |
Easton, H
|
|
dc.contributor.author |
Nakene, M
|
|
dc.contributor.author |
Naidoo, Soogandhree
|
|
dc.contributor.author |
Kafidi, PL
|
|
dc.date.accessioned |
2012-08-28T08:54:56Z |
|
dc.date.available |
2012-08-28T08:54:56Z |
|
dc.date.issued |
2003-11 |
|
dc.identifier.citation |
Easton, H., Nakene, M., Naidoo, S. and Kafidi, P.L. Validating the user-centred design process within a developing context. Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003. |
en_US |
dc.identifier.uri |
http://hdl.handle.net/10204/6071
|
|
dc.description |
Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003. |
en_US |
dc.description.abstract |
South Africa is a developing country with diverse multi-cultural communities, eleven official languages and various infrastructure challenges. Enabling e-government is herefore considered a unique problem. A critical approach in developing a solution entails applying human computer interaction principles to cultural dimensions in South Africa. This paper illustrates how the usercentred process can be validated within a
developing context. A paper-based government
service was transformed into an e-government
service by carefully applying the model of ISO 13407, Human-centred design processes for
interactive systems. The usability thereof was evaluated through heuristic testing. |
en_US |
dc.language.iso |
en |
en_US |
dc.subject |
e-government |
en_US |
dc.subject |
User-centred process |
en_US |
dc.subject |
ISO 13407 |
en_US |
dc.subject |
Human-computer interaction |
en_US |
dc.subject |
Heuristic evaluation |
en_US |
dc.subject |
Cultural dimensions |
en_US |
dc.subject |
Telephony interface |
en_US |
dc.title |
Validating the user-centred design process within a developing context |
en_US |
dc.type |
Conference Presentation |
en_US |