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Validating the user-centred design process within a developing context

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dc.contributor.author Easton, H
dc.contributor.author Nakene, M
dc.contributor.author Naidoo, Soogandhree
dc.contributor.author Kafidi, PL
dc.date.accessioned 2012-08-28T08:54:56Z
dc.date.available 2012-08-28T08:54:56Z
dc.date.issued 2003-11
dc.identifier.citation Easton, H., Nakene, M., Naidoo, S. and Kafidi, P.L. Validating the user-centred design process within a developing context. Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003. en_US
dc.identifier.uri http://hdl.handle.net/10204/6071
dc.description Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003. en_US
dc.description.abstract South Africa is a developing country with diverse multi-cultural communities, eleven official languages and various infrastructure challenges. Enabling e-government is herefore considered a unique problem. A critical approach in developing a solution entails applying human computer interaction principles to cultural dimensions in South Africa. This paper illustrates how the usercentred process can be validated within a developing context. A paper-based government service was transformed into an e-government service by carefully applying the model of ISO 13407, Human-centred design processes for interactive systems. The usability thereof was evaluated through heuristic testing. en_US
dc.language.iso en en_US
dc.subject e-government en_US
dc.subject User-centred process en_US
dc.subject ISO 13407 en_US
dc.subject Human-computer interaction en_US
dc.subject Heuristic evaluation en_US
dc.subject Cultural dimensions en_US
dc.subject Telephony interface en_US
dc.title Validating the user-centred design process within a developing context en_US
dc.type Conference Presentation en_US


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