The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity’ barriers to electronic service delivery including cultural background, language, literacy and level of technology experience. These issues are investigated and solutions researched in a developing world context. The project on which the paper is based aims to develop a service delivery framework and technology where service delivery is personalised to citizen’s unique circumstances taking into account the means by which they will have access to government services and individual characteristics such as language preference. In order to develop appropriate technological interventions, a number of field experiments are done to gain an improved understanding of the extent to which citizens’ exposure to technology and home language affect their ability to access electronic services. These experiments will influence technology development on the project that will be incorporated in a technology demonstrator.
Reference:
Barnard, E, Cloete, L, and Patel, H. Language and technology literacy barriers to accessing government services. Lecture Notes in Computer Science, vol. 2739, pp. 37-42
Barnard, E., Cloete, L., & Patel, H. M. (2003). Language and technology literacy barriers to accessing government services., Springer. http://hdl.handle.net/10204/6069
Barnard, E, L Cloete, and Hina M Patel. "Language and technology literacy barriers to accessing government services" In , n.p.: Springer. 2003. http://hdl.handle.net/10204/6069.
Barnard E, Cloete L, Patel HM. Language and technology literacy barriers to accessing government services. [place unknown]: Springer; 2003. [cited yyyy month dd]. http://hdl.handle.net/10204/6069.
Copyright: 2003 Springer. This is the postprint version of the paper. The definitive version is published in Lecture Notes in Computer Science, vol. 2739, pp. 37-42
