dc.contributor.author |
Barnard, E
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|
dc.contributor.author |
Cloete, L
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|
dc.contributor.author |
Patel, Hina M
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dc.date.accessioned |
2012-08-28T07:46:47Z |
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dc.date.available |
2012-08-28T07:46:47Z |
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dc.date.issued |
2003 |
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dc.identifier.citation |
Barnard, E, Cloete, L, and Patel, H. Language and technology literacy barriers to accessing government services. Lecture Notes in Computer Science, vol. 2739, pp. 37-42 |
en_US |
dc.identifier.issn |
0302-9743 |
|
dc.identifier.uri |
https://springerlink3.metapress.com/content/1mv7p9k0h7kqmekf/resource-secured/?target=fulltext.pdf&sid=cks0xj3pfwejzpypnsywus1k&sh=www.springerlink.com
|
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dc.identifier.uri |
http://hdl.handle.net/10204/6069
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|
dc.description |
Copyright: 2003 Springer. This is the postprint version of the paper. The definitive version is published in Lecture Notes in Computer Science, vol. 2739, pp. 37-42 |
en_US |
dc.description.abstract |
The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity’ barriers to electronic service delivery including cultural background, language, literacy and level of technology experience. These issues are investigated and solutions researched in a developing world context. The project on which the paper is based aims to develop a service delivery framework and technology where service delivery is personalised to citizen’s unique circumstances taking into account the means by which they will have access to government services and individual characteristics such as language preference. In order to develop appropriate technological interventions, a number of field experiments are done to gain an improved understanding of the extent to which citizens’ exposure to technology and home language affect their ability to access electronic services. These experiments will influence technology development on the project that will be incorporated in a technology demonstrator. |
en_US |
dc.language.iso |
en |
en_US |
dc.publisher |
Springer |
en_US |
dc.subject |
Government services |
en_US |
dc.subject |
Electronic access |
en_US |
dc.subject |
Electronic service delivery |
en_US |
dc.subject |
Language barriers |
en_US |
dc.subject |
Technology literacy |
en_US |
dc.title |
Language and technology literacy barriers to accessing government services |
en_US |
dc.type |
Book Chapter |
en_US |
dc.identifier.apacitation |
Barnard, E., Cloete, L., & Patel, H. M. (2003). Language and technology literacy barriers to accessing government services., <i></i> Springer. http://hdl.handle.net/10204/6069 |
en_ZA |
dc.identifier.chicagocitation |
Barnard, E, L Cloete, and Hina M Patel. "Language and technology literacy barriers to accessing government services" In <i></i>, n.p.: Springer. 2003. http://hdl.handle.net/10204/6069. |
en_ZA |
dc.identifier.vancouvercitation |
Barnard E, Cloete L, Patel HM. Language and technology literacy barriers to accessing government services. [place unknown]: Springer; 2003. [cited yyyy month dd]. http://hdl.handle.net/10204/6069. |
en_ZA |
dc.identifier.ris |
TY - Book Chapter
AU - Barnard, E
AU - Cloete, L
AU - Patel, Hina M
AB - The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity’ barriers to electronic service delivery including cultural background, language, literacy and level of technology experience. These issues are investigated and solutions researched in a developing world context. The project on which the paper is based aims to develop a service delivery framework and technology where service delivery is personalised to citizen’s unique circumstances taking into account the means by which they will have access to government services and individual characteristics such as language preference. In order to develop appropriate technological interventions, a number of field experiments are done to gain an improved understanding of the extent to which citizens’ exposure to technology and home language affect their ability to access electronic services. These experiments will influence technology development on the project that will be incorporated in a technology demonstrator.
DA - 2003
DB - ResearchSpace
DP - CSIR
KW - Government services
KW - Electronic access
KW - Electronic service delivery
KW - Language barriers
KW - Technology literacy
LK - https://researchspace.csir.co.za
PY - 2003
SM - 0302-9743
T1 - Language and technology literacy barriers to accessing government services
TI - Language and technology literacy barriers to accessing government services
UR - http://hdl.handle.net/10204/6069
ER -
|
en_ZA |