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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/5330

Title: Qualitative study on software application usage and user behaviour at South African Digital Doorway sites
Authors: Gush, K
De Villiers, MR
Keywords: South African software usage
Digital doorways
Impoverished communities
ICT usage
Issue Date: Oct-2011
Citation: Gush, K and De Villiers, MR. 2011. Qualitative study on software application usage and user behaviour at South African Digital Doorway sites. 5th IDIA Conference: ICT for development: people, policy and practice, Lima, Peru, 26 - 28 October 2011
Series/Report no.: Workflow request;7551
Abstract: Digital Doorways are rugged multi-terminal computer systems for promoting self-directed, unassisted or peer-assisted leaning in low- income communities where computer infrastructure is limited. Users develop the necessary skills through exploration and discovery, with limited or no intervention from a facilitator. Application usage data is of interest to content providers, developers, funders, community members and other stakeholders and, while quantitative analysis of usage has certain strengths, a mixed-methods research approach provides a more comprehensive picture. Qualitative studies hold utility in complementing quantitative research, by providing data on the site environment, user interactions and perceptions, and stated requirements. This paper presents the qualitative side of a recent mixed-methods study. This aspect of the study involved site visits to four Digital Doorway installations. Questionnaires, semi-structured interviews and naturalistic observations were undertaken, with the goal of better understanding user activity and software application usage, particularly with respect to age and gender of users, site location, and environmental factors. The qualitative study had both a confirmatory and complementary effect on the quantitative study, affirming certain aspects and highlighting others not identified by log-file analysis alone. User activity and application usage were influenced both by user demographics and by environmental aspects, with site administrators playing a more meaningful role at certain sites than at others.
Description: 5th IDIA Conference: ICT for development: people, policy and practice, Lima, Peru, 26 - 28 October 2011
URI: http://www.developmentinformatics.org/conferences/2011/papers/gush.html
http://hdl.handle.net/10204/5330
Appears in Collections:Digital doorway
General science, engineering & technology

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