dc.contributor.author |
Ngassam, EK
|
|
dc.contributor.author |
Kandie, W
|
|
dc.contributor.author |
Nkaelang, B
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|
dc.contributor.author |
Modiba, F
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|
dc.date.accessioned |
2009-05-26T13:16:57Z |
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dc.date.available |
2009-05-26T13:16:57Z |
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dc.date.issued |
2009-05 |
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dc.identifier.citation |
Ngassam, EK, Kandie, W, Nkaelang, B and Modiba, F. 2009. Towards an e-model for the enhancement of service rendering by SMMEs supporting agencies in South Africa. IST-Africa 2009 Conference and Exhibition, Kampala, Uganda, 6 - 8 May 2009, pp 11 |
en |
dc.identifier.isbn |
9781905824113 |
|
dc.identifier.uri |
www.IST-Africa.org/Conference2009
|
|
dc.identifier.uri |
http://hdl.handle.net/10204/3402
|
|
dc.description |
IST-Africa 2009 Conference Proceedings |
en |
dc.description.abstract |
The traditional and quasi manual-based approach for providing services by Small Medium and Micro Enterprises (SMMEs) supporting agencies to South African SMMEs is considered, and associated drawbacks demonstrated. It is shown that, the translation of the existing model to an e-model may lead to an effective and efficient service delivery, which in turn could positively impact on SMMEs operational objectives. The proposed e-model forms the basis for the enhancement of the quality of service rendered by various supporting agencies in order to contribute to the sustainability and growth of small businesses. A plausible operationalisation of such a model may impact positively on socio-economic development through income generation, eradication of unemployment as well as the contribution to Gross Domestic Product (GDP) growth amongst others |
en |
dc.language.iso |
en |
en |
dc.publisher |
IST-Africa 2009 Conference Proceedings |
en |
dc.subject |
e-Model |
en |
dc.subject |
Small medium micro enterprises |
en |
dc.subject |
SMMEs |
en |
dc.subject |
Support agencies |
en |
dc.subject |
Service-oriented architecture |
en |
dc.subject |
SOA |
en |
dc.subject |
Service provision |
en |
dc.subject |
IST-Africa 2009 Conference and Exhibition |
en |
dc.subject |
IST-Africa 2009 Conference Proceedings |
en |
dc.title |
Towards an e-Model for the enhancement of service rendering by SMMEs supporting agencies in South Africa |
en |
dc.type |
Conference Presentation |
en |
dc.identifier.apacitation |
Ngassam, E., Kandie, W., Nkaelang, B., & Modiba, F. (2009). Towards an e-Model for the enhancement of service rendering by SMMEs supporting agencies in South Africa. IST-Africa 2009 Conference Proceedings. http://hdl.handle.net/10204/3402 |
en_ZA |
dc.identifier.chicagocitation |
Ngassam, EK, W Kandie, B Nkaelang, and F Modiba. "Towards an e-Model for the enhancement of service rendering by SMMEs supporting agencies in South Africa." (2009): http://hdl.handle.net/10204/3402 |
en_ZA |
dc.identifier.vancouvercitation |
Ngassam E, Kandie W, Nkaelang B, Modiba F, Towards an e-Model for the enhancement of service rendering by SMMEs supporting agencies in South Africa; IST-Africa 2009 Conference Proceedings; 2009. http://hdl.handle.net/10204/3402 . |
en_ZA |
dc.identifier.ris |
TY - Conference Presentation
AU - Ngassam, EK
AU - Kandie, W
AU - Nkaelang, B
AU - Modiba, F
AB - The traditional and quasi manual-based approach for providing services by Small Medium and Micro Enterprises (SMMEs) supporting agencies to South African SMMEs is considered, and associated drawbacks demonstrated. It is shown that, the translation of the existing model to an e-model may lead to an effective and efficient service delivery, which in turn could positively impact on SMMEs operational objectives. The proposed e-model forms the basis for the enhancement of the quality of service rendered by various supporting agencies in order to contribute to the sustainability and growth of small businesses. A plausible operationalisation of such a model may impact positively on socio-economic development through income generation, eradication of unemployment as well as the contribution to Gross Domestic Product (GDP) growth amongst others
DA - 2009-05
DB - ResearchSpace
DP - CSIR
KW - e-Model
KW - Small medium micro enterprises
KW - SMMEs
KW - Support agencies
KW - Service-oriented architecture
KW - SOA
KW - Service provision
KW - IST-Africa 2009 Conference and Exhibition
KW - IST-Africa 2009 Conference Proceedings
LK - https://researchspace.csir.co.za
PY - 2009
SM - 9781905824113
T1 - Towards an e-Model for the enhancement of service rendering by SMMEs supporting agencies in South Africa
TI - Towards an e-Model for the enhancement of service rendering by SMMEs supporting agencies in South Africa
UR - http://hdl.handle.net/10204/3402
ER -
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en_ZA |