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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/3402

Title: Towards an e-Model for the enhancement of service rendering by SMMEs supporting agencies in South Africa
Authors: Ngassam, EK
Kandie, W
Nkaelang, B
Modiba, F
Keywords: e-Model
Small medium micro enterprises
SMMEs
Support agencies
Service-oriented architecture
SOA
Service provision
IST-Africa 2009 Conference and Exhibition
IST-Africa 2009 Conference Proceedings
Issue Date: May-2009
Publisher: IST-Africa 2009 Conference Proceedings
Citation: Ngassam, EK, Kandie, W, Nkaelang, B and Modiba, F. 2009. Towards an e-model for the enhancement of service rendering by SMMEs supporting agencies in South Africa. IST-Africa 2009 Conference and Exhibition, Kampala, Uganda, 6 - 8 May 2009, pp 11
Abstract: The traditional and quasi manual-based approach for providing services by Small Medium and Micro Enterprises (SMMEs) supporting agencies to South African SMMEs is considered, and associated drawbacks demonstrated. It is shown that, the translation of the existing model to an e-model may lead to an effective and efficient service delivery, which in turn could positively impact on SMMEs operational objectives. The proposed e-model forms the basis for the enhancement of the quality of service rendered by various supporting agencies in order to contribute to the sustainability and growth of small businesses. A plausible operationalisation of such a model may impact positively on socio-economic development through income generation, eradication of unemployment as well as the contribution to Gross Domestic Product (GDP) growth amongst others
Description: IST-Africa 2009 Conference Proceedings
URI: www.IST-Africa.org/Conference2009
http://hdl.handle.net/10204/3402
ISBN: 9781905824113
Appears in Collections:Infrastructure systems and operations
Mobile intelligent autonomous systems
General science, engineering & technology

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