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Browsing by Author "Patel, Hina M"

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Initial experiments on the effectiveness of telephone access to government services

Author: Cloete, Jacob PL ; Barnard, E ; Patel, Hina M Date: Aug 2004 The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary ... Read more
Integrated open source mine workers compensation system

Author: Coetzee, L ; Alberts, R ; Patel, Hina M ; Cloete, L Date: Aug 2006 This article describes the Mine Workers Compensation System developed by the CSIR and Molepe Consulting for the South African Department of Health. Mining activities increase the risk of certain occupational lung diseases. South African ... Read more
Language and technology literacy barriers to accessing government services

Author: Barnard, E ; Cloete, L ; Patel, Hina M Date: 2003 The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity’ barriers to electronic service delivery including cultural background, ... Read more
Towards effective telephone-based delivery of government services

Author: Barnard, E ; Cloete, L ; Patel, Hina M ; Coetzee, L Date: Sep 2003 Government regulations have combined with a tremendous growth in prepaid cellular telephony to bring telephone connectivity to an unprecedented number of South African citizens – thus creating an ideal platform for delivering services to a ... Read more

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Browsing by Author "Patel, Hina M"

Browsing by Author "Patel, Hina M"

Browse

All of ResearchSpace

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