Ndwe, TJBarnard, EFoko, Thato E2014-01-162014-01-162013-05Ndwe, T.J., Barnard, E., and Foko, T.E. 2013. Correlation between rapid learnability and user preference in IVR systems for developing regions. In: IST-Africa 2013 Conference Proceedings, 29-31 May 2013, Kenya, Nairobihttp://hdl.handle.net/10204/7147IST-Africa 2013 Conference Proceedings, 29-31 May 2013, Kenya, NairobiAccess to information and communication is one of the most important needs in any population group. It is generally challenging for people in the developing world to access information because the tools and the technologies used to access information are prohibitively expensive and also require training prior to operating such tools. This restrains those who are either poor, illiterate, or without computer skills from accessing information. We carried out two case studies of contrasting Interactive Voice Response (IVR) systems. The research compared the users' choice of interaction modality between Dual-Tone Dual-Tone Multi-Frequency (DTMF) and speech-enabled IVR modalities and correlated the results with learnability of the different modalities in the milieu of the two systems. The targeted users are oral users of Southern Africa with diverse literacy levels but nevertheless numerically literate and accustomed to the telephone.enInteractive Voice ResponseIVRDual-Tone Multi-FrequencyDTMFOral usersDeveloping countriesSpeech-enabled IVRInformation accessConference PresentationNdwe, T., Barnard, E., & Foko, T. E. (2013). Correlation between rapid learnability and user preference in IVR systems for developing regions. IST Africa 2013 Conference Proceedings. http://hdl.handle.net/10204/7147Ndwe, TJ, E Barnard, and Thato E Foko. "Correlation between rapid learnability and user preference in IVR systems for developing regions." (2013): http://hdl.handle.net/10204/7147Ndwe T, Barnard E, Foko TE, Correlation between rapid learnability and user preference in IVR systems for developing regions; IST Africa 2013 Conference Proceedings; 2013. http://hdl.handle.net/10204/7147 .TY - Conference Presentation AU - Ndwe, TJ AU - Barnard, E AU - Foko, Thato E AB - Access to information and communication is one of the most important needs in any population group. It is generally challenging for people in the developing world to access information because the tools and the technologies used to access information are prohibitively expensive and also require training prior to operating such tools. This restrains those who are either poor, illiterate, or without computer skills from accessing information. We carried out two case studies of contrasting Interactive Voice Response (IVR) systems. The research compared the users' choice of interaction modality between Dual-Tone Dual-Tone Multi-Frequency (DTMF) and speech-enabled IVR modalities and correlated the results with learnability of the different modalities in the milieu of the two systems. The targeted users are oral users of Southern Africa with diverse literacy levels but nevertheless numerically literate and accustomed to the telephone. DA - 2013-05 DB - ResearchSpace DP - CSIR KW - Interactive Voice Response KW - IVR KW - Dual-Tone Multi-Frequency KW - DTMF KW - Oral users KW - Developing countries KW - Speech-enabled IVR KW - Information access LK - https://researchspace.csir.co.za PY - 2013 T1 - Correlation between rapid learnability and user preference in IVR systems for developing regions TI - Correlation between rapid learnability and user preference in IVR systems for developing regions UR - http://hdl.handle.net/10204/7147 ER -