Initial experiments on the effectiveness of telephone access to government services

Cloete, Jacob PLBarnard, EPatel, Hina M2012-01-182012-01-182004-08Cloete, JPL, Barnard, E and Patel, HN. 2004. Initial experiments on the effectiveness of telephone access to government services. E-Gove Conference 2004, Zaragoza, Austria, 30 August - 3 September 2004http://hdl.handle.net/10204/5499E-Gove Conference 2004, Zaragoza, Austria, 30 August - 3 September 2004The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary telephone. They discuss user interface issues in conditions of low literacy and where previous exposure to technology is low. The results are based on filed experiments with citizens using a real government applications. The experimental set-up is described and the experimental procedure and results reported.enE-GovernmentDeveloping worldDual tone multi frequencyDTMFTelephone accessGovernment servicesInitial experiments on the effectiveness of telephone access to government servicesConference PresentationCloete, J. P., Barnard, E., & Patel, H. M. (2004). Initial experiments on the effectiveness of telephone access to government services. http://hdl.handle.net/10204/5499Cloete, Jacob PL, E Barnard, and Hina M Patel. "Initial experiments on the effectiveness of telephone access to government services." (2004): http://hdl.handle.net/10204/5499Cloete JP, Barnard E, Patel HM, Initial experiments on the effectiveness of telephone access to government services; 2004. http://hdl.handle.net/10204/5499 .TY - Conference Presentation AU - Cloete, Jacob PL AU - Barnard, E AU - Patel, Hina M AB - The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary telephone. They discuss user interface issues in conditions of low literacy and where previous exposure to technology is low. The results are based on filed experiments with citizens using a real government applications. The experimental set-up is described and the experimental procedure and results reported. DA - 2004-08 DB - ResearchSpace DP - CSIR KW - E-Government KW - Developing world KW - Dual tone multi frequency KW - DTMF KW - Telephone access KW - Government services LK - https://researchspace.csir.co.za PY - 2004 T1 - Initial experiments on the effectiveness of telephone access to government services TI - Initial experiments on the effectiveness of telephone access to government services UR - http://hdl.handle.net/10204/5499 ER -