Chani, TJembere, EKabanda, SKMutanga, MBAdigun, MO2009-10-092009-10-092009-09Chani, T, Jembere, E, Kabanda, SK, Mutanga, MB and Adigun, MO. 2009. Impact of consumer involvement in Grid SLA creation. Southern Africa Telecommunication Networks and Applications Conference (SATNAC 2009). Swaziland, 30 August-2 September, 2009. pp 291-296978-0-620-44106-3978-0-620-44107-0http://hdl.handle.net/10204/3639Southern Africa Telecommunication Networks and Applications Conference (SATNAC 2009). Swaziland, 30 August-2 September 2009Service Level Agreements (SLAs) have been identified as an important tool in guaranteeing Quality of Service (QoS) in Grid service provisioning and consumption in commercial Grids. SLA templates are commonly drawn and predefined by Grid service providers. However, due to the rigidity exhibited by this existing provider-initiated (PI) technique, service consumers are reluctant to take up the use of commercial Grid. Researchers propose a consumer-initiated approach to SLA template creation (C-SLA) which makes use of the Weighted Euclidean Distance Function to select an SLA template appropriate to an individual consumer. Furthermore, the paper evaluate the impact of this approach on consumer satisfaction as compared to the classical PI approach to determine the possibility of our approach, C-SLA, being a viable solution to be implemented to strengthen the uptake of SLAs by Small Medium and Micro Enterprises (SMMEs) in the commercial Grid enterprise.enService level agreementSLAGrid servicesQuality of serviceQoSWeb servicesWeighted euclidean distance functionSouthern Africa Telecommunication Networks and Applications ConferenceSATNAC 2009Conference PresentationChani, T., Jembere, E., Kabanda, S., Mutanga, M., & Adigun, M. (2009). Impact of consumer involvement in Grid SLA creation. http://hdl.handle.net/10204/3639Chani, T, E Jembere, SK Kabanda, MB Mutanga, and MO Adigun. "Impact of consumer involvement in Grid SLA creation." (2009): http://hdl.handle.net/10204/3639Chani T, Jembere E, Kabanda S, Mutanga M, Adigun M, Impact of consumer involvement in Grid SLA creation; 2009. http://hdl.handle.net/10204/3639 .TY - Conference Presentation AU - Chani, T AU - Jembere, E AU - Kabanda, SK AU - Mutanga, MB AU - Adigun, MO AB - Service Level Agreements (SLAs) have been identified as an important tool in guaranteeing Quality of Service (QoS) in Grid service provisioning and consumption in commercial Grids. SLA templates are commonly drawn and predefined by Grid service providers. However, due to the rigidity exhibited by this existing provider-initiated (PI) technique, service consumers are reluctant to take up the use of commercial Grid. Researchers propose a consumer-initiated approach to SLA template creation (C-SLA) which makes use of the Weighted Euclidean Distance Function to select an SLA template appropriate to an individual consumer. Furthermore, the paper evaluate the impact of this approach on consumer satisfaction as compared to the classical PI approach to determine the possibility of our approach, C-SLA, being a viable solution to be implemented to strengthen the uptake of SLAs by Small Medium and Micro Enterprises (SMMEs) in the commercial Grid enterprise. DA - 2009-09 DB - ResearchSpace DP - CSIR KW - Service level agreement KW - SLA KW - Grid services KW - Quality of service KW - QoS KW - Web services KW - Weighted euclidean distance function KW - Southern Africa Telecommunication Networks and Applications Conference KW - SATNAC 2009 LK - https://researchspace.csir.co.za PY - 2009 SM - 978-0-620-44106-3 SM - 978-0-620-44107-0 T1 - Impact of consumer involvement in Grid SLA creation TI - Impact of consumer involvement in Grid SLA creation UR - http://hdl.handle.net/10204/3639 ER -