Ndwe, JBarnard, EDlodlo, MMashao, DKuun, CSharma, A2010-07-152010-07-152008-09Ndwe, J, Barnard, E, Dlodlo, M et al. 2008. Openphone user engagement and requirements solicitation in low literacy users. Human-Computer Interaction Symposium, Milan, Italy, 7-10 September 2008, pp 189-193978-0-387-09677-3http://hdl.handle.net/10204/4089This Chapter is available from the Internation Federation for Information Processing, Vol.272, pp 189-193The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and the community of the blind. The design utilizes usability engineering methodology in order to ascertain that the end product is usable, efficient, effective and satisfactory to the targeted users who are predominantly females, ranging from semi-literate to illiterate adults but nevertheless numerically literate. The paper describes the methodologies that were used to obtain information from the target user population. Based on the information gathered, we are now able to begin the initial design of the OpenPhone system.enOpenPhoneUsability engineeringBotswana-Baylor children's clinical centre of excellenceInteractive voice responseHuman computer interactionBook ChapterNdwe, J., Barnard, E., Dlodlo, M., Mashao, D., Kuun, C., & Sharma, A. (2008). Openphone user engagement and requirements solicitation in low literacy users., <i></i> Springer. http://hdl.handle.net/10204/4089Ndwe, J, E Barnard, M Dlodlo, D Mashao, C Kuun, and A Sharma. "Openphone user engagement and requirements solicitation in low literacy users" In <i></i>, n.p.: Springer. 2008. http://hdl.handle.net/10204/4089.Ndwe J, Barnard E, Dlodlo M, Mashao D, Kuun C, Sharma A. Openphone user engagement and requirements solicitation in low literacy users. [place unknown]: Springer; 2008. [cited yyyy month dd]. http://hdl.handle.net/10204/4089.TY - Book Chapter AU - Ndwe, J AU - Barnard, E AU - Dlodlo, M AU - Mashao, D AU - Kuun, C AU - Sharma, A AB - The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and the community of the blind. The design utilizes usability engineering methodology in order to ascertain that the end product is usable, efficient, effective and satisfactory to the targeted users who are predominantly females, ranging from semi-literate to illiterate adults but nevertheless numerically literate. The paper describes the methodologies that were used to obtain information from the target user population. Based on the information gathered, we are now able to begin the initial design of the OpenPhone system. DA - 2008-09 DB - ResearchSpace DP - CSIR KW - OpenPhone KW - Usability engineering KW - Botswana-Baylor children's clinical centre of excellence KW - Interactive voice response KW - Human computer interaction LK - https://researchspace.csir.co.za PY - 2008 SM - 978-0-387-09677-3 T1 - Openphone user engagement and requirements solicitation in low literacy users TI - Openphone user engagement and requirements solicitation in low literacy users UR - http://hdl.handle.net/10204/4089 ER -