Botha, AdèleCalteaux, Karen VHerselman, Martha EGrover, ASBarnard, E2012-03-142012-03-142012-02Botha, A, Calteaux, K, Herselman, M, Grover, AS and Barnard, E. Mobile user experience for voice services: A theoretical framework. 3rd International Conference on Mobile Communication for Development, New Delhi, India, 28-29 February 2012http://hdl.handle.net/10204/56453rd International Conference on Mobile Communication for Development, New Delhi, India, 28-29 February 2012The purpose of this paper is to provide a “Mobile User Experience Framework for Voice services.” The rapid spread of mobile cellular technology within Africa has made it a prime vehicle for accessing services and content. The challenge remains to provide these services and information on the technology that the user already owns and is proficient in using. To this end voice as service and distribution mechanism for information is, ahead of SMS and USSD, the most ubiquitous channel of access as it is available on all mobile phone handsets. User experience has been linked to the uptake and engagement with technology and services. As such it becomes imperative to acknowledge mobile user experiences for voice services in order to provide an optimal engagement opportunity that would facilitate participation by end users.enMobile cellular technologyAfrican mobile cellular technologyMobile voice servicesConference PresentationBotha, A., Calteaux, K., Herselman, M. E., Grover, A., & Barnard, E. (2012). Mobile user experience for voice services: A theoretical framework. Karlstad University Press. http://hdl.handle.net/10204/5645Botha, Adèle, K Calteaux, Martha E Herselman, AS Grover, and E Barnard. "Mobile user experience for voice services: A theoretical framework." (2012): http://hdl.handle.net/10204/5645Botha A, Calteaux K, Herselman ME, Grover A, Barnard E, Mobile user experience for voice services: A theoretical framework; Karlstad University Press; 2012. http://hdl.handle.net/10204/5645 .TY - Conference Presentation AU - Botha, Adèle AU - Calteaux, K AU - Herselman, Martha E AU - Grover, AS AU - Barnard, E AB - The purpose of this paper is to provide a “Mobile User Experience Framework for Voice services.” The rapid spread of mobile cellular technology within Africa has made it a prime vehicle for accessing services and content. The challenge remains to provide these services and information on the technology that the user already owns and is proficient in using. To this end voice as service and distribution mechanism for information is, ahead of SMS and USSD, the most ubiquitous channel of access as it is available on all mobile phone handsets. User experience has been linked to the uptake and engagement with technology and services. As such it becomes imperative to acknowledge mobile user experiences for voice services in order to provide an optimal engagement opportunity that would facilitate participation by end users. DA - 2012-02 DB - ResearchSpace DP - CSIR KW - Mobile cellular technology KW - African mobile cellular technology KW - Mobile voice services LK - https://researchspace.csir.co.za PY - 2012 T1 - Mobile user experience for voice services: A theoretical framework TI - Mobile user experience for voice services: A theoretical framework UR - http://hdl.handle.net/10204/5645 ER -