Smuts, HKotzé, PaulaVan der Merwe, ALoock, M2018-01-312018-01-312017-11Smuts, H. et al. 2017. Framework for managing shared knowledge in an information systems outsourcing context. International Journal of Knowledge Management, vol. 13(4): 1-301327-2314DOI: 10.4018/IJKM.2017100101https://works.bepress.com/hanlie-smuts/2/http://hdl.handle.net/10204/10003Copyright: 2017 IGI. Due to copyright restrictions, the attached PDF file only contains the abstract of the full text item. For access to the full text item, please consult the publisher's website.Both information systems (IS) outsourcing and knowledge management are well-established business phenomena. The integration of shared knowledge in an IS outsourcing arrangement, represents the blending of organisational knowledge with external knowledge sources. In an attempt to provide tactical mechanisms for creating and managing shared knowledge in organisations embarking on IS outsourcing arrangements, this article focuses on the design and application of a knowledge framework for IS outsourcing, with the purpose of guiding organisations in their knowledge exchange planning through concrete mechanisms, practical steps and validation. Key considerations for IS outsourcing is mapped to critical success factors, each associated with a set of knowledge requirements and knowledge flows to support the successful achievement of a specific critical success factor. An associated assessment tool was designed to identify knowledge exchange mechanisms and potential issues and gaps in current or future IS outsource arrangements.enClient-vendor shared knowledgeCritical success factorsInformation systems outsourcingKnowledge frameworkKnowledge managementKnowledge transferShared knowledgeArticleSmuts, H., Kotzé, P., Van der Merwe, A., & Loock, M. (2017). Framework for managing shared knowledge in an information systems outsourcing context. http://hdl.handle.net/10204/10003Smuts, H, Paula Kotzé, A Van der Merwe, and M Loock "Framework for managing shared knowledge in an information systems outsourcing context." (2017) http://hdl.handle.net/10204/10003Smuts H, Kotzé P, Van der Merwe A, Loock M. Framework for managing shared knowledge in an information systems outsourcing context. 2017; http://hdl.handle.net/10204/10003.TY - Article AU - Smuts, H AU - Kotzé, Paula AU - Van der Merwe, A AU - Loock, M AB - Both information systems (IS) outsourcing and knowledge management are well-established business phenomena. The integration of shared knowledge in an IS outsourcing arrangement, represents the blending of organisational knowledge with external knowledge sources. In an attempt to provide tactical mechanisms for creating and managing shared knowledge in organisations embarking on IS outsourcing arrangements, this article focuses on the design and application of a knowledge framework for IS outsourcing, with the purpose of guiding organisations in their knowledge exchange planning through concrete mechanisms, practical steps and validation. Key considerations for IS outsourcing is mapped to critical success factors, each associated with a set of knowledge requirements and knowledge flows to support the successful achievement of a specific critical success factor. An associated assessment tool was designed to identify knowledge exchange mechanisms and potential issues and gaps in current or future IS outsource arrangements. DA - 2017-11 DB - ResearchSpace DP - CSIR KW - Client-vendor shared knowledge KW - Critical success factors KW - Information systems outsourcing KW - Knowledge framework KW - Knowledge management KW - Knowledge transfer KW - Shared knowledge LK - https://researchspace.csir.co.za PY - 2017 SM - 1327-2314 T1 - Framework for managing shared knowledge in an information systems outsourcing context TI - Framework for managing shared knowledge in an information systems outsourcing context UR - http://hdl.handle.net/10204/10003 ER -