Rathogwa, MashuduOnderwater, P2025-01-302025-01-302024-10http://hdl.handle.net/10204/13976An essential feature of South African Department of Transport’s 2022 White Papers on National Transport Policy and National Rail Policy is its inclusion of objectives for improving the level of service offered by public (rail) transport. The objective of this research paper is to assess the possible impact of improved PT service provided, and examine how these improvements interrelate, and how they impact on passengers ‘budgets’ in terms of money, time, physical and mental effort (stress). The research results are organized and incorporated into a system dynamics model, where the interdependencies between those quality aspects are mapped. This model illustrates the means by which the level of service can be enhanced, and overall quality of public transport can be improved, eventually making it a preferred mode of transport. The model possesses the capability to ascertain the preferences of passengers about public transport, as well as the factors that impact their selection of transportation options.FulltextenPassenger transportNational Transport PolicyPublic transportConference Presentationn/a