Sharma Grover, AStewart, OLubensky, D2010-01-122010-01-122009-11Sharma Grover, A, Stewart, O and Lubensky, D. 2009. Designing interactive voice response (IVR) interfaces: localisation for low literacy users. Proceedings of Computers and Advanced Technology in Education (CATE 2009), St Thomas, US Virgin Islands, 22-24 November 2009, pp 8978-0-88986-816-8http://hdl.handle.net/10204/3882Proceedings of Computers and Advanced Technology in Education (CATE 2009), St Thomas, US Virgin Islands, 22-24 November 2009In this paper, the authors address the issue of how to design IVR interfaces for the developing world. Against the backdrop of the following idiosyncratic observations including, the majority of users being either semi-literate or non-literate, and the impact of a different set of social-cultural, linguistic, and domestic challenges, amongst others, the authords advocate the enculturation of IVR interfaces different from the developed world. This requires the tailoring of functionalities and interactive modalities to the cultural values and context of use. The authors propose a dialog (user interface) design model consisting of three components: Get input, Error-recovery, and Play results (output). These are shown to be critical for implementing usable and culturally-suitable IVR interfaces for low-literacy user populations.enInteractive voice responseNatural language interfaceSpeech interfaceUser interface developmentLow literacy usersCATE 2009Conference PresentationSharma Grover, A., Stewart, O., & Lubensky, D. (2009). Designing interactive voice response (IVR) interfaces: localisation for low literacy users. http://hdl.handle.net/10204/3882Sharma Grover, A, O Stewart, and D Lubensky. "Designing interactive voice response (IVR) interfaces: localisation for low literacy users." (2009): http://hdl.handle.net/10204/3882Sharma Grover A, Stewart O, Lubensky D, Designing interactive voice response (IVR) interfaces: localisation for low literacy users; 2009. http://hdl.handle.net/10204/3882 .TY - Conference Presentation AU - Sharma Grover, A AU - Stewart, O AU - Lubensky, D AB - In this paper, the authors address the issue of how to design IVR interfaces for the developing world. Against the backdrop of the following idiosyncratic observations including, the majority of users being either semi-literate or non-literate, and the impact of a different set of social-cultural, linguistic, and domestic challenges, amongst others, the authords advocate the enculturation of IVR interfaces different from the developed world. This requires the tailoring of functionalities and interactive modalities to the cultural values and context of use. The authors propose a dialog (user interface) design model consisting of three components: Get input, Error-recovery, and Play results (output). These are shown to be critical for implementing usable and culturally-suitable IVR interfaces for low-literacy user populations. DA - 2009-11 DB - ResearchSpace DP - CSIR KW - Interactive voice response KW - Natural language interface KW - Speech interface KW - User interface development KW - Low literacy users KW - CATE 2009 LK - https://researchspace.csir.co.za PY - 2009 SM - 978-0-88986-816-8 T1 - Designing interactive voice response (IVR) interfaces: localisation for low literacy users TI - Designing interactive voice response (IVR) interfaces: localisation for low literacy users UR - http://hdl.handle.net/10204/3882 ER -