Sharma Grover, APlauche, MBarnard, E2010-07-232010-07-232009-04Sharma, A, Plauche, M, and Barnard, E. 2009. HIV health information access using spoken dialogue systems: touchtone vs speech. IEEE International Conference on Information and Communications Technologies and Development '09 (ICTD 09), Doha, Qatar, 17-19 April 2009, pp 95-107978-1-4244-4662-9http://hdl.handle.net/10204/4131IEEE International Conference on Information and Communications Technologies and Development '09 (ICTD 09), Doha, Qatar, 17-19 April 2009This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a health information service. We discuss our experiences in fieldwork which includes needs assessment interviews, focus group sessions, and user studies in Botswana with semi and low-literate users. Our results indicate user preference for touchtone over speech input although both systems were comparable in performance based on objective methodsenHealth informationSpoken dialog systemsTouchtoneSpeech inputLow literate usersfocus group sessionsICTD 09Communications technologiesConference PresentationSharma Grover, A., Plauche, M., & Barnard, E. (2009). HIV health information access using spoken dialogue systems: touchtone vs speech. IEEE. http://hdl.handle.net/10204/4131Sharma Grover, A, M Plauche, and E Barnard. "HIV health information access using spoken dialogue systems: touchtone vs speech." (2009): http://hdl.handle.net/10204/4131Sharma Grover A, Plauche M, Barnard E, HIV health information access using spoken dialogue systems: touchtone vs speech; IEEE; 2009. http://hdl.handle.net/10204/4131 .TY - Conference Presentation AU - Sharma Grover, A AU - Plauche, M AU - Barnard, E AB - This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a health information service. We discuss our experiences in fieldwork which includes needs assessment interviews, focus group sessions, and user studies in Botswana with semi and low-literate users. Our results indicate user preference for touchtone over speech input although both systems were comparable in performance based on objective methods DA - 2009-04 DB - ResearchSpace DP - CSIR KW - Health information KW - Spoken dialog systems KW - Touchtone KW - Speech input KW - Low literate users KW - focus group sessions KW - ICTD 09 KW - Communications technologies LK - https://researchspace.csir.co.za PY - 2009 SM - 978-1-4244-4662-9 T1 - HIV health information access using spoken dialogue systems: touchtone vs speech TI - HIV health information access using spoken dialogue systems: touchtone vs speech UR - http://hdl.handle.net/10204/4131 ER -