Smuts, HKotzé, PaulaVan der Merwe, ALoock, M2010-08-182010-08-182010-03Smuts, H, Kotzé, P, Van der Merwe, A et al. 2010. Information systems outsourcing issues in the communication technology sector . IADIS International Conference Information Systems 2010, Porto, Portugal, 18-20 March 2010, pp 145-155978-972-8939-09-0http://hdl.handle.net/10204/4160IADIS International Conference Information Systems 2010, Porto, Portugal, 18-20 March 2010.Organisations do not have unlimited resources and, by considering outsourcing, are balancing endless requirements with organisational assets. Outsourcing allows access to expertise, knowledge and capabilities outside of the organisation’s bounds. Information systems (IS) outsourcing, as a business phenomenon, has grown as a widely accepted business tool and several reasons to consider IS outsourcing are reported. However, there is evidence that there are numerous barriers to IS outsourcing and that challenges are experienced with IS outsourcing arrangements. These challenges impact negatively on the initial intent of the reasons to outsource and result in organisations not achieving their outsourcing objectives. This paper investigates the IS outsourcing experience in the communication technology (CT) sector in South Africa through a survey among organisations in this sector. The survey results are compared to findings in similar studies in other markets and unique contributors to IS outsourcing issues in the South African context are identified.enIS outsourcingCommunication technologyInformation systemsISConference PresentationSmuts, H., Kotzé, P., Van der Merwe, A., & Loock, M. (2010). Information systems outsourcing issues in the communication technology sector. IADIS. http://hdl.handle.net/10204/4160Smuts, H, Paula Kotzé, A Van der Merwe, and M Loock. "Information systems outsourcing issues in the communication technology sector." (2010): http://hdl.handle.net/10204/4160Smuts H, Kotzé P, Van der Merwe A, Loock M, Information systems outsourcing issues in the communication technology sector; IADIS; 2010. http://hdl.handle.net/10204/4160 .TY - Conference Presentation AU - Smuts, H AU - Kotzé, Paula AU - Van der Merwe, A AU - Loock, M AB - Organisations do not have unlimited resources and, by considering outsourcing, are balancing endless requirements with organisational assets. Outsourcing allows access to expertise, knowledge and capabilities outside of the organisation’s bounds. Information systems (IS) outsourcing, as a business phenomenon, has grown as a widely accepted business tool and several reasons to consider IS outsourcing are reported. However, there is evidence that there are numerous barriers to IS outsourcing and that challenges are experienced with IS outsourcing arrangements. These challenges impact negatively on the initial intent of the reasons to outsource and result in organisations not achieving their outsourcing objectives. This paper investigates the IS outsourcing experience in the communication technology (CT) sector in South Africa through a survey among organisations in this sector. The survey results are compared to findings in similar studies in other markets and unique contributors to IS outsourcing issues in the South African context are identified. DA - 2010-03 DB - ResearchSpace DP - CSIR KW - IS outsourcing KW - Communication technology KW - Information systems KW - IS LK - https://researchspace.csir.co.za PY - 2010 SM - 978-972-8939-09-0 T1 - Information systems outsourcing issues in the communication technology sector TI - Information systems outsourcing issues in the communication technology sector UR - http://hdl.handle.net/10204/4160 ER -