Maremi, Keneilwe JThulare, TumisoNunu, VuyisaBotha, AdeleHerselman, Martha eRousseau, P, Adele2025-07-212025-07-212024-11978-0-7988-5670-60-7988-5670-Xhttp://hdl.handle.net/10204/14290Purpose: This chapter explores the necessity of Master Health Facility List (MHFL) training to educate users who joined the system before the introduction of the nomination form. These users face issues associating themselves with their organisations within the MHFL system. The chapter addresses this gap by proposing targeted onboarding training designed to introduce the nomination form to these users and resolve organisational association problems, ultimately reducing MHFL support tickets in South Africa. Study design/methodology/approach: An exploratory qualitative approach was used, adopting a phenomenology design to understand how and why users experience difficulties with the nomination form. The study focuses on the lived experiences of previous MHFL users, providing a comprehensive account of these challenges and their potential solutions through training. Findings: The findings indicated that targeted MHFL training effectively resolves organisational association issues linked to the nomination form. Additionally, the training improves users' technical skills, enhances their engagement with the system, and reduces the number of support tickets logged. Originality/value: This research emphasises the importance of building technical skills in digital health and a capable workforce. This study emphasises the importance of building digital health skills and a capable workforce. The proposed training improves the functionality of the MHFL system, leading to more accurate data management, higher data quality, and better reporting outcomes.FulltextenMaster Health Facility ListMHFLUsers of MHFLDigital Health skillsOrganisation Association problemsSupport TicketsBook Chaptern/a