Plauché, MDe Waal, ASharma Grover, AGumede, T2012-01-182012-01-182010Plauché, M, De Waal, A, Sharma Grover, A and Gumede, T. 2010. Morphological analysis: a method for selecting ICT applications in South African government service delivery. Information Technologies and International Development, Vol 6(1), pp 1-201544-7529http://itidjournal.org/itid/article/viewArticle/485http://hdl.handle.net/10204/5504Copyright: 2010 University of Southern California, Annenberg School for Communication & Journalism. This paper was published under the Creative Commons LicenseSuccessful ICT projects depend on complex, interrelated sociological and technical factors for which there are no standard theoretical framework for prediction or analysis. Morphological analysis is a problem-solving method for defining, linking, and evaluating problem spaces that are inherently nonquantitative. In this article, the authors show how their research team created a telephony impact model using morphological analysis to strategically select a national ICT telephony project for South Africa from several possibilities, based on nonquantitative, socio-technical criteria. The telephony impact model provides a rigorous framework to the diagnostic and planning phases of our action research that is a vast improvement over “best practices” guidelines. They believe that this approach takes a first step toward predictive models and theories for ICT deployment.enMorphological analysisICT applicationsSouth African government service deliveryICT deploymentInformation technologiesArticlePlauché, M., De Waal, A., Sharma Grover, A., & Gumede, T. (2010). Morphological analysis: a method for selecting ICT applications in South African government service delivery. http://hdl.handle.net/10204/5504Plauché, M, A De Waal, A Sharma Grover, and T Gumede "Morphological analysis: a method for selecting ICT applications in South African government service delivery." (2010) http://hdl.handle.net/10204/5504Plauché M, De Waal A, Sharma Grover A, Gumede T. Morphological analysis: a method for selecting ICT applications in South African government service delivery. 2010; http://hdl.handle.net/10204/5504.TY - Article AU - Plauché, M AU - De Waal, A AU - Sharma Grover, A AU - Gumede, T AB - Successful ICT projects depend on complex, interrelated sociological and technical factors for which there are no standard theoretical framework for prediction or analysis. Morphological analysis is a problem-solving method for defining, linking, and evaluating problem spaces that are inherently nonquantitative. In this article, the authors show how their research team created a telephony impact model using morphological analysis to strategically select a national ICT telephony project for South Africa from several possibilities, based on nonquantitative, socio-technical criteria. The telephony impact model provides a rigorous framework to the diagnostic and planning phases of our action research that is a vast improvement over “best practices” guidelines. They believe that this approach takes a first step toward predictive models and theories for ICT deployment. DA - 2010 DB - ResearchSpace DP - CSIR KW - Morphological analysis KW - ICT applications KW - South African government service delivery KW - ICT deployment KW - Information technologies LK - https://researchspace.csir.co.za PY - 2010 SM - 1544-7529 T1 - Morphological analysis: a method for selecting ICT applications in South African government service delivery TI - Morphological analysis: a method for selecting ICT applications in South African government service delivery UR - http://hdl.handle.net/10204/5504 ER -