Easton, HNakene, MNaidoo, SoogandhreeKafidi, PL2012-08-282012-08-282003-11Easton, H., Nakene, M., Naidoo, S. and Kafidi, P.L. Validating the user-centred design process within a developing context. Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003.http://hdl.handle.net/10204/6071Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003.South Africa is a developing country with diverse multi-cultural communities, eleven official languages and various infrastructure challenges. Enabling e-government is herefore considered a unique problem. A critical approach in developing a solution entails applying human computer interaction principles to cultural dimensions in South Africa. This paper illustrates how the usercentred process can be validated within a developing context. A paper-based government service was transformed into an e-government service by carefully applying the model of ISO 13407, Human-centred design processes for interactive systems. The usability thereof was evaluated through heuristic testing.ene-governmentUser-centred processISO 13407Human-computer interactionHeuristic evaluationCultural dimensionsTelephony interfaceConference PresentationEaston, H., Nakene, M., Naidoo, S., & Kafidi, P. (2003). Validating the user-centred design process within a developing context. http://hdl.handle.net/10204/6071Easton, H, M Nakene, Soogandhree Naidoo, and PL Kafidi. "Validating the user-centred design process within a developing context." (2003): http://hdl.handle.net/10204/6071Easton H, Nakene M, Naidoo S, Kafidi P, Validating the user-centred design process within a developing context; 2003. http://hdl.handle.net/10204/6071 .TY - Conference Presentation AU - Easton, H AU - Nakene, M AU - Naidoo, Soogandhree AU - Kafidi, PL AB - South Africa is a developing country with diverse multi-cultural communities, eleven official languages and various infrastructure challenges. Enabling e-government is herefore considered a unique problem. A critical approach in developing a solution entails applying human computer interaction principles to cultural dimensions in South Africa. This paper illustrates how the usercentred process can be validated within a developing context. A paper-based government service was transformed into an e-government service by carefully applying the model of ISO 13407, Human-centred design processes for interactive systems. The usability thereof was evaluated through heuristic testing. DA - 2003-11 DB - ResearchSpace DP - CSIR KW - e-government KW - User-centred process KW - ISO 13407 KW - Human-computer interaction KW - Heuristic evaluation KW - Cultural dimensions KW - Telephony interface LK - https://researchspace.csir.co.za PY - 2003 T1 - Validating the user-centred design process within a developing context TI - Validating the user-centred design process within a developing context UR - http://hdl.handle.net/10204/6071 ER -