CSIR2026-10-162026-10-162026-08http://hdl.handle.net/10204/14976This presentation examines the current state of artificial intelligence (AI) adoption within information and communication technology (ICT) environments and outlines the requirements for scaling AI-driven innovation. It presents a structured approach comprising vendor-provided AI solutions, business-built AI applications, and ICT-engineered AI systems, supported by an enabling layer focused on adoption, governance, and value realization. The discussion highlights practical AI use cases already delivering benefits, including software development acceleration, operational efficiency, document processing, intelligent chatbots, workflow automation, and productivity enhancement through AI copilots. A bursary screening case study demonstrates how AI can support document analysis while maintaining human oversight and decision-making authority. The presentation further emphasizes the critical success factors for sustainable AI implementation, including leadership alignment, data readiness, enterprise governance, responsible AI practices, workforce capability development, and effective change management. It concludes that realizing the full potential of AI in ICT requires balancing technological innovation with security, ethical considerations, and organizational readiness.FulltextenArtificial intelligenceResponsible AI GovernanceDigital transformation and productivityConference Presentationn/a