Greeff, MCoetzee, LAlberts, REaston, H2008-11-122008-11-122008-11Greeff, M, Coetzee, L et al. 2008. Evaluating an interactive voice response system for persons with disabilities. Science real and relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17&18 November 2008, pp 10978-0-7988-5573-0http://hdl.handle.net/10204/2523Science real and relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17&18 November 2008Access to information empowers people when making decisions in their every day life. In South Africa, one of the most prominent problems that persons with disabilities face, is access to disability-related information. The South African National Accessibility Portal was built to address this need. However, many people do not have access to Internet facilities. Therefore, an Interactive Voice Response engine was connected to the NAP portal, enabling people to access information on the portal via a telephone. This paper highlights the usability evaluation, as well as lessons learned through the usability evaluation by usersenDisabled peopleDisability-related informationSouth African national accessibility portalInteractive voice response engineusability evaluationConference PresentationGreeff, M., Coetzee, L., Alberts, R., & Easton, H. (2008). Evaluating an interactive voice response system for persons with disabilities. CSIR. http://hdl.handle.net/10204/2523Greeff, M, L Coetzee, R Alberts, and H Easton. "Evaluating an interactive voice response system for persons with disabilities." (2008): http://hdl.handle.net/10204/2523Greeff M, Coetzee L, Alberts R, Easton H, Evaluating an interactive voice response system for persons with disabilities; CSIR; 2008. http://hdl.handle.net/10204/2523 .TY - Conference Presentation AU - Greeff, M AU - Coetzee, L AU - Alberts, R AU - Easton, H AB - Access to information empowers people when making decisions in their every day life. In South Africa, one of the most prominent problems that persons with disabilities face, is access to disability-related information. The South African National Accessibility Portal was built to address this need. However, many people do not have access to Internet facilities. Therefore, an Interactive Voice Response engine was connected to the NAP portal, enabling people to access information on the portal via a telephone. This paper highlights the usability evaluation, as well as lessons learned through the usability evaluation by users DA - 2008-11 DB - ResearchSpace DP - CSIR KW - Disabled people KW - Disability-related information KW - South African national accessibility portal KW - Interactive voice response engine KW - usability evaluation LK - https://researchspace.csir.co.za PY - 2008 SM - 978-0-7988-5573-0 T1 - Evaluating an interactive voice response system for persons with disabilities TI - Evaluating an interactive voice response system for persons with disabilities UR - http://hdl.handle.net/10204/2523 ER -