Ndwe, TJSharma, AmeethKgampe, MKuun, C2008-12-052008-12-052008-11Ndwe, TJ, Sharma, A, Kgampe, M et al. 2008. Dialogue design for the openphone system. Science Real & Relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17 & 18 November 2008, pp 1http://hdl.handle.net/10204/2663Science Real & Relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17 & 18 November 2008, pp 1Skilful dialogue design in an interactive voice response system has facilitated the effective use of a telephone-based health information syatem ny caregivers to HIV/AIDS-infected childern in Botswana. The intended users, caregivers, can access information over telephone line in their local language. This uniqueness necessitates the design of a system to meet specific concerns and decisions, which will ensure its usefulness and usability to its intended users. This document describes both context and content design of the dialogue system.enOpenphone systemBBCCCoEIVR systemCSIR Conference 2008Conference PresentationNdwe, T., Sharma, A., Kgampe, M., & Kuun, C. (2008). Dialogue design for the openphone system. CSIR. http://hdl.handle.net/10204/2663Ndwe, TJ, Ameeth Sharma, M Kgampe, and C Kuun. "Dialogue design for the openphone system." (2008): http://hdl.handle.net/10204/2663Ndwe T, Sharma A, Kgampe M, Kuun C, Dialogue design for the openphone system; CSIR; 2008. http://hdl.handle.net/10204/2663 .TY - Conference Presentation AU - Ndwe, TJ AU - Sharma, Ameeth AU - Kgampe, M AU - Kuun, C AB - Skilful dialogue design in an interactive voice response system has facilitated the effective use of a telephone-based health information syatem ny caregivers to HIV/AIDS-infected childern in Botswana. The intended users, caregivers, can access information over telephone line in their local language. This uniqueness necessitates the design of a system to meet specific concerns and decisions, which will ensure its usefulness and usability to its intended users. This document describes both context and content design of the dialogue system. DA - 2008-11 DB - ResearchSpace DP - CSIR KW - Openphone system KW - BBCCCoE KW - IVR system KW - CSIR Conference 2008 LK - https://researchspace.csir.co.za PY - 2008 T1 - Dialogue design for the openphone system TI - Dialogue design for the openphone system UR - http://hdl.handle.net/10204/2663 ER -