Butgereit, LBotha, RA2010-07-142010-07-142010-05Butgereit, L and Botha, RA. 2010. C³TO: an architecture for implementing a chat based call centre and tutoring online. IST Africa 2010, Durban, South Africa, 19-21 May 2010, pp 6978-1-905824-15-1www.IST-Africa.org/Conference2010http://hdl.handle.net/10204/4086IST Africa 2010, Durban, South Africa, 19-21 May 2010The mobile phone is quickly becoming the personal computer of Africa. In Africa the cell phone is widely used, for example, in banking, crime prevention, tracking applications for identification documents, and education. C³TO is an architecture for implementing a call centre over various chat protocols such as Mxit, Jabber, and Google Talk. It is a J2EE based application running with Mobicents and provides the functionality to enable a number of tutors (or counsellors or information officers) to answer questions or provide information to thousands of people using inexpensive chat protocols on their cell phones. The first practical implementation of C³TO was the re-design and re-implementation of the Dr Math project in South Africa where thousands of primary and secondary school pupils get help with their mathematics homework from a handful of university students using Mxit on their cell phonesenC³TOMobicentsMxitDr MathJabberGoogle talkJ2EE based applicationTutoring onlineInstant messagingMobile phonesCell phonesIST Africa 2010Conference PresentationButgereit, L., & Botha, R. (2010). C³TO: an architecture for implementing a chat based call centre and tutoring online. The authors. http://hdl.handle.net/10204/4086Butgereit, L, and RA Botha. "C³TO: an architecture for implementing a chat based call centre and tutoring online." (2010): http://hdl.handle.net/10204/4086Butgereit L, Botha R, C³TO: an architecture for implementing a chat based call centre and tutoring online; The authors; 2010. http://hdl.handle.net/10204/4086 .TY - Conference Presentation AU - Butgereit, L AU - Botha, RA AB - The mobile phone is quickly becoming the personal computer of Africa. In Africa the cell phone is widely used, for example, in banking, crime prevention, tracking applications for identification documents, and education. C³TO is an architecture for implementing a call centre over various chat protocols such as Mxit, Jabber, and Google Talk. It is a J2EE based application running with Mobicents and provides the functionality to enable a number of tutors (or counsellors or information officers) to answer questions or provide information to thousands of people using inexpensive chat protocols on their cell phones. The first practical implementation of C³TO was the re-design and re-implementation of the Dr Math project in South Africa where thousands of primary and secondary school pupils get help with their mathematics homework from a handful of university students using Mxit on their cell phones DA - 2010-05 DB - ResearchSpace DP - CSIR KW - C³TO KW - Mobicents KW - Mxit KW - Dr Math KW - Jabber KW - Google talk KW - J2EE based application KW - Tutoring online KW - Instant messaging KW - Mobile phones KW - Cell phones KW - IST Africa 2010 LK - https://researchspace.csir.co.za PY - 2010 SM - 978-1-905824-15-1 T1 - C³TO: an architecture for implementing a chat based call centre and tutoring online TI - C³TO: an architecture for implementing a chat based call centre and tutoring online UR - http://hdl.handle.net/10204/4086 ER -