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Acoustic model optimisation for a call routing system

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dc.contributor.author Kleynhans, N
dc.contributor.author Molapo, R
dc.contributor.author De Wet, Febe
dc.date.accessioned 2013-01-28T07:56:22Z
dc.date.available 2013-01-28T07:56:22Z
dc.date.issued 2012-11
dc.identifier.citation Kleynhans, N, Molapo, R and De Wet, F. 2012. Acoustic model optimisation for a call routing system. PRASA 2012, CSIR International Convention Centre, Pretoria, 29-30 November 2012 en_US
dc.identifier.issn 10116
dc.identifier.uri http://www.prasa.org/proceedings/2012/prasa2012-32.pdf
dc.identifier.uri http://hdl.handle.net/10204/6434
dc.description PRASA 2012, CSIR International Convention Centre, Pretoria, 29-30 November 2012 en_US
dc.description.abstract The paper presents work aimed at optimising acoustic models for the AutoSecretary call routing system. To develop the optimised acoustic models: (1) an appropriate phone set was selected and used to create a pronunciation dictionary, (2) various cepstral normalization techniques were investigated, (3) three South African corpora and multiple training data combinations were used to train the acoustic models, and, (4) model-space transformations were applied. Using an independent testing corpus, which contained proper names and South African language names, a named-language recognition accuracy of 95.11 % and proper name recognition accuracy of 93.31% were obtained. en_US
dc.language.iso en en_US
dc.publisher PRASA en_US
dc.relation.ispartofseries Workflow;
dc.subject AutoSecretary call routing system en_US
dc.subject Call routing systems en_US
dc.subject Acoustic models en_US
dc.title Acoustic model optimisation for a call routing system en_US
dc.type Conference Presentation en_US


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