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Initial experiments on the effectiveness of telephone access to government services

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dc.contributor.author Cloete, Jacob PL
dc.contributor.author Barnard, E
dc.contributor.author Patel, Hina M
dc.date.accessioned 2012-01-18T08:18:10Z
dc.date.available 2012-01-18T08:18:10Z
dc.date.issued 2004-08
dc.identifier.citation Cloete, JPL, Barnard, E and Patel, HN. 2004. Initial experiments on the effectiveness of telephone access to government services. E-Gove Conference 2004, Zaragoza, Austria, 30 August - 3 September 2004 en_US
dc.identifier.uri http://hdl.handle.net/10204/5499
dc.description E-Gove Conference 2004, Zaragoza, Austria, 30 August - 3 September 2004 en_US
dc.description.abstract The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary telephone. They discuss user interface issues in conditions of low literacy and where previous exposure to technology is low. The results are based on filed experiments with citizens using a real government applications. The experimental set-up is described and the experimental procedure and results reported. en_US
dc.language.iso en en_US
dc.subject E-Government en_US
dc.subject Developing world en_US
dc.subject Dual tone multi frequency en_US
dc.subject DTMF en_US
dc.subject Telephone access en_US
dc.subject Government services en_US
dc.title Initial experiments on the effectiveness of telephone access to government services en_US
dc.type Conference Presentation en_US


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