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dc.contributor.author Smuts, H
dc.contributor.author Kotzé, Paula
dc.contributor.author Van der Merwe, A
dc.contributor.author Loock, M
dc.date.accessioned 2018-01-31T06:50:53Z
dc.date.available 2018-01-31T06:50:53Z
dc.date.issued 2017-11
dc.identifier.citation Smuts, H. et al. 2017. Framework for managing shared knowledge in an information systems outsourcing context. International Journal of Knowledge Management, vol. 13(4): 1-30 en_US
dc.identifier.issn 1327-2314
dc.identifier.uri DOI: 10.4018/IJKM.2017100101
dc.identifier.uri https://works.bepress.com/hanlie-smuts/2/
dc.identifier.uri http://hdl.handle.net/10204/10003
dc.description Copyright: 2017 IGI. Due to copyright restrictions, the attached PDF file only contains the abstract of the full text item. For access to the full text item, please consult the publisher's website. en_US
dc.description.abstract Both information systems (IS) outsourcing and knowledge management are well-established business phenomena. The integration of shared knowledge in an IS outsourcing arrangement, represents the blending of organisational knowledge with external knowledge sources. In an attempt to provide tactical mechanisms for creating and managing shared knowledge in organisations embarking on IS outsourcing arrangements, this article focuses on the design and application of a knowledge framework for IS outsourcing, with the purpose of guiding organisations in their knowledge exchange planning through concrete mechanisms, practical steps and validation. Key considerations for IS outsourcing is mapped to critical success factors, each associated with a set of knowledge requirements and knowledge flows to support the successful achievement of a specific critical success factor. An associated assessment tool was designed to identify knowledge exchange mechanisms and potential issues and gaps in current or future IS outsource arrangements. en_US
dc.language.iso en en_US
dc.publisher IGI Global en_US
dc.relation.ispartofseries Worklist;20119
dc.subject Client-vendor shared knowledge en_US
dc.subject Critical success factors en_US
dc.subject Information systems outsourcing en_US
dc.subject Knowledge framework en_US
dc.subject Knowledge management en_US
dc.subject Knowledge transfer en_US
dc.subject Shared knowledge en_US
dc.title Framework for managing shared knowledge in an information systems outsourcing context en_US
dc.type Article en_US


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