An analysis methodology for impact of new technology in complex sociotechnical systems

Abstract

Systems Engineering techniques and approaches are applied to design and develop solutions for complex problems. Information and Communication Technology systems can be complex to develop where the impact of new technology is not always understood as humans can apply them different than intended. This necessitates the application of a Sociotechnical System framework to analyze the possible impact of a new technology. A rigorous and valid experimentation approach is required to analyze system behaviors in support of Systems Engineering efforts, which is difficult with complex Sociotechnical Systems. Cognitive Work Analysis and System Dynamics are two complementary approaches that can be applied within this context. The products of these methods assist in defining the hypothesis required for experimenting with the new technology.