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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/6071

Title: Validating the user-centred design process within a developing context
Authors: Easton, H
Nakene, M
Naidoo, S
Kafidi, PL
Keywords: e-government
User-centred process
ISO 13407
Human-computer interaction
Heuristic evaluation
Cultural dimensions
Telephony interface
Issue Date: Nov-2003
Citation: Easton, H, Nakene, M, Naidoo, S and Kafidi, PL. Validating the user-centred design process within a developing context. Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003.
Abstract: South Africa is a developing country with diverse multi-cultural communities, eleven official languages and various infrastructure challenges. Enabling e-government is herefore considered a unique problem. A critical approach in developing a solution entails applying human computer interaction principles to cultural dimensions in South Africa. This paper illustrates how the usercentred process can be validated within a developing context. A paper-based government service was transformed into an e-government service by carefully applying the model of ISO 13407, Human-centred design processes for interactive systems. The usability thereof was evaluated through heuristic testing.
Description: Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003.
URI: http://hdl.handle.net/10204/6071
Appears in Collections:Human factors
Accessibility research
Citizen information services
ICT in education, youth, gender
General science, engineering & technology

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