The Internet of Things in bridging the gap in municipal service delivery in South Africa

Abstract

There continues to be high expectations of the government from the citizens of South Africa to improve the delivery of services , and hence the need to come up with comprehensive measures to alleviate the problem. This paper proposes the adoption of Internet of Things (IoT) technologies in enhancing service delivery in the South African municipalities. The paper is an attempt to influence policy on the potential of IoT to lessen the impact of some of the service delivery hurdles through examples of IoT applications that can make a difference to the South African economy. The paper identifies not only the sectors of the economy that fall under municipal service delivery but also a number of IoT applications that can be of value.