DSpace
 

Researchspace >
General science, engineering & technology >
General science, engineering & technology >
General science, engineering & technology >

Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/5645

Title: Mobile user experience for voice services: A theoretical framework
Authors: Botha, A
Calteaux, K
Herselman, M
Grover, AS
Barnard, E
Keywords: Mobile cellular technology
African mobile cellular technology
Mobile voice services
Issue Date: Feb-2012
Publisher: Karlstad University Press
Citation: Botha, A, Calteaux, K, Herselman, M, Grover, AS and Barnard, E. Mobile user experience for voice services: A theoretical framework. 3rd International Conference on Mobile Communication for Development, New Delhi, India, 28-29 February 2012
Series/Report no.: Workflow;8381
Abstract: The purpose of this paper is to provide a “Mobile User Experience Framework for Voice services.” The rapid spread of mobile cellular technology within Africa has made it a prime vehicle for accessing services and content. The challenge remains to provide these services and information on the technology that the user already owns and is proficient in using. To this end voice as service and distribution mechanism for information is, ahead of SMS and USSD, the most ubiquitous channel of access as it is available on all mobile phone handsets. User experience has been linked to the uptake and engagement with technology and services. As such it becomes imperative to acknowledge mobile user experiences for voice services in order to provide an optimal engagement opportunity that would facilitate participation by end users.
Description: 3rd International Conference on Mobile Communication for Development, New Delhi, India, 28-29 February 2012
URI: http://hdl.handle.net/10204/5645
Appears in Collections:Human language technologies
General science, engineering & technology

Files in This Item:

File Description SizeFormat
Botha_2012.pdf125.25 kBAdobe PDFView/Open
View Statistics

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

 

Valid XHTML 1.0! DSpace Software Copyright © 2002-2010  Duraspace - Feedback