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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/5527

Title: Challenges of evaluating a living lab in South Africa
Authors: Adam, R
Herselman, M
Chuang, CH
Smit, D
Eloff, JHP
Zielinski, MP
Keywords: User participatory design
Living Lab monitoring
Living Lab evaluation
Outcome mapping
Mobile services platform
Stakeholder matrixes
Information systems
Information technologies
Communication technologies
Issue Date: Nov-2011
Citation: Adam, R, Herselman, M, Chuang, CH et al. 2011. Challenges of evaluating a living lab in South Africa. CIRN Prato Community Informatics Conference, Italy 9-11 November 2011
Series/Report no.: Workflow request;7976
Abstract: The purpose of this paper is to discuss certain challenges that emerge when evaluating a Living Lab (LL). These challenges are linked to the choice of evaluation methods as well as whether to measure, when, what and how to measure. A LL in itself is a complex context that provides a successful mixture of ICT-based collaborative environments, open innovation platforms, and user centred product/service development methods and Public Private Partnerships. All of these can have effects on regional economies, industries and societal landscapes. This article shares the combined methods which were applied in evaluating a LL and also reflects on why, how and what were evaluated. A combination of three evaluation frameworks were applied, which involved: a) Outcome Mapping (OM) methodology to track user/stakeholder behavioural changes and lessons learnt, b) a framework developed by the University of Madrid, known as OO/UC3M/63 to provide the innovation strategy, process, technical development, competitive advantage and management, c) PACE which focuses on project assets, core competencies and exploitable items. The interpretavist philosophy was applied with a qualitative methodology to use a project’s LL as a case study to collect feedback on a continuous basis from stakeholders through semi-structured interviews, questionnaires and observation and to interpret the results. Measurement over a specific period of time within the specific complex context of a LL with different stakeholders resulted in an improvement in LL processes, product and services.
Description: CIRN Prato Community Informatics Conference, Italy 9-11 November 2011
URI: http://hdl.handle.net/10204/5527
Appears in Collections:Intelligent environment for independent living
ICT in education, youth, gender
General science, engineering & technology

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