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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/5515

Title: Telephone based speech interfaces in the developing world, from the perspective of human-human communication
Authors: Naidoo, S
Barnard, E
Keywords: Human communication
Speech interfaces
Telecommunications
African language
Telephone based speech
ALASA 2005
Issue Date: Jul-2005
Publisher: ALASA 2005
Citation: Naidoo, S and Barnard, E. 2005. Telephone based speech interfaces in the developing world, from the perspective of human-human communication. African Language Association of South Africa (ALASA), Johannesburg, July 4-7, 2005
Abstract: Telephone-based information services hold tremendous potential as a means of information access in the developing world. However,surprisingly little research has been done on the design of such systems - whether basic Interactive Voice Response systems, or more sophisticated systems using speech recognition and speech synthesis. We report on theoretical work, based on research by C Nass, as well as experiments aimed at addressing this situation. We have found that the design of telephone-based services can benefit significantly from detailed consideration of the characteristics of human-human communication. This appears to be particularly true in the developing world
Description: African Language Association of South Africa (ALASA), Johannesburg, July 4-7, 2005
URI: http://hdl.handle.net/10204/5515
Appears in Collections:Human language technologies
General science, engineering & technology

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