ResearchSpace

Initial experiments on the effectiveness of telephone access to government services

Show simple item record

dc.contributor.author Cloete, Jacob PL
dc.contributor.author Barnard, E
dc.contributor.author Patel, Hina M
dc.date.accessioned 2012-01-18T08:18:10Z
dc.date.available 2012-01-18T08:18:10Z
dc.date.issued 2004-08
dc.identifier.citation Cloete, JPL, Barnard, E and Patel, HN. 2004. Initial experiments on the effectiveness of telephone access to government services. E-Gove Conference 2004, Zaragoza, Austria, 30 August - 3 September 2004 en_US
dc.identifier.uri http://hdl.handle.net/10204/5499
dc.description E-Gove Conference 2004, Zaragoza, Austria, 30 August - 3 September 2004 en_US
dc.description.abstract The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary telephone. They discuss user interface issues in conditions of low literacy and where previous exposure to technology is low. The results are based on filed experiments with citizens using a real government applications. The experimental set-up is described and the experimental procedure and results reported. en_US
dc.language.iso en en_US
dc.subject E-Government en_US
dc.subject Developing world en_US
dc.subject Dual tone multi frequency en_US
dc.subject DTMF en_US
dc.subject Telephone access en_US
dc.subject Government services en_US
dc.title Initial experiments on the effectiveness of telephone access to government services en_US
dc.type Conference Presentation en_US
dc.identifier.apacitation Cloete, J. P., Barnard, E., & Patel, H. M. (2004). Initial experiments on the effectiveness of telephone access to government services. http://hdl.handle.net/10204/5499 en_ZA
dc.identifier.chicagocitation Cloete, Jacob PL, E Barnard, and Hina M Patel. "Initial experiments on the effectiveness of telephone access to government services." (2004): http://hdl.handle.net/10204/5499 en_ZA
dc.identifier.vancouvercitation Cloete JP, Barnard E, Patel HM, Initial experiments on the effectiveness of telephone access to government services; 2004. http://hdl.handle.net/10204/5499 . en_ZA
dc.identifier.ris TY - Conference Presentation AU - Cloete, Jacob PL AU - Barnard, E AU - Patel, Hina M AB - The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary telephone. They discuss user interface issues in conditions of low literacy and where previous exposure to technology is low. The results are based on filed experiments with citizens using a real government applications. The experimental set-up is described and the experimental procedure and results reported. DA - 2004-08 DB - ResearchSpace DP - CSIR KW - E-Government KW - Developing world KW - Dual tone multi frequency KW - DTMF KW - Telephone access KW - Government services LK - https://researchspace.csir.co.za PY - 2004 T1 - Initial experiments on the effectiveness of telephone access to government services TI - Initial experiments on the effectiveness of telephone access to government services UR - http://hdl.handle.net/10204/5499 ER - en_ZA


Files in this item

Thumbnail
Name: Cloete1_2004.pdf
Size: 12.46Kb
Format: PDF
View/Open

This item appears in the following Collection(s)

Show simple item record