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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/4438

Title: Focus groups in rural user studies
Authors: Ndwe, TJ
Dlodlo, ME
Kuun, C
Sharma, A
Keywords: OpenPhone
Focus groups
Interactive voice response
Health information system
HIV caregivers
AIDS
Issue Date: 2008
Citation: Ndwe, TJ, Dlodlo, ME, Kuun, C and Sharma, A. 2008. Focus groups in rural user studies. 5th International Conference on Cybernetics and Information Technologies, Systems and Applications (CITSA 2008) in the context of International Conference on Engineering Education, Instructional Technology, Assessment, and E-learning (EIAE 07). Orlando, USA, 29 June - 02 July 2008, pp 180-184
Abstract: The OpenPhone system is a health information system that is developed to cater for the information needs of caregivers who are caring for HIV/AIDS infected children in Botswana, southern Africa. The system is accessible via an Interactive Voice Response (IVR) system in the local language of Setswana, through a normal telephone. The development of the system deploys usability engineering and participatory design methodologies in the ambition to make the system usable and useful to the target user population. The paper presents the first step in the development of a product within the paradigm of usability engineering and participatory design. This step is concerned with acquiring user requirements, users' present ways of doing things, and the tasks that they would like to use the system for, in the milieu of the fact that establishing user requirements is well recognized as a critical step in the development of useful and usable systems. This paper advocates the method of focus groups as a primary means of soliciting those user requirements and other user information particularly for the specified user population.
Description: 5th International Conference on Cybernetics and Information Technologies, Systems and Applications (CITSA 2008)
URI: http://hdl.handle.net/10204/4438
Appears in Collections:Human factors
Accessibility research
Human language technologies
General science, engineering & technology

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