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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/4317

Title: Lwazi community communication service: Design and piloting of a telephone-based Information Service for South Africa
Authors: Sharma, A
Gumede, T
Kuun, C
McAlister, B
Qwabe, O
Keywords: Lwazi community communication service
The Lwazi Community Communication Service: DeTelephone-based Information Service
CSIR Conference 2010
Issue Date: 1-Sep-2010
Publisher: CSIR
Citation: Sharma, A, Gumede, T, Kuun, C et al. 2010. Lwazi community communication service: Design and piloting of a telephone-based Information Service for South Africa. CSIR 3rd Biennial Conference 2010. Science Real and Relevant. CSIR International Convention Centre, Pretoria, South Africa, 30 August – 01 September 2010, pp 14
Abstract: We present in this paper the design, development and pilot process of the Lwazi community communication service (LCCS), a multilingual automated telephone-based information service. The service acts as a communication and dissemination tool that enables managers at local Thusong service centres to broadcast information (e.g. health, employment, social grants) to community workers and the communities they serve. The LCCS allows the recipients to obtain up-to-date, relevant information in a timely and efficient manner, overcoming the obstacles of transportation, time and costs incurred in trying to physically obtain information from the community centres. We discuss our experiences and fieldwork in piloting the LCCS at six locations nationally in the eleven official South African languages. We analyze the usage pattern from the pilot call logs and thereafter discuss the implications of these findings for future projects that design similar automated services for serving rural communities in developing world regions
Description: CSIR 3rd Biennial Conference 2010. Science Real and Relevant. CSIR International Convention Centre, Pretoria, South Africa, 30 August – 01 September 2010
URI: http://hdl.handle.net/10204/4317
Appears in Collections:CSIR Conference 2010
Human factors
Human language technologies
General science, engineering & technology

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