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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/4160

Title: Information systems outsourcing issues in the communication technology sector
Authors: Smuts, H
Kotzé, P
Van der Merwe, A
Loock, M
Keywords: IS outsourcing
Communication technology
Information systems
IS
Issue Date: Mar-2010
Publisher: IADIS
Citation: Smuts, H, Kotzé, P, Van der Merwe, A et al. 2010. Information systems outsourcing issues in the communication technology sector . IADIS International Conference Information Systems 2010, Porto, Portugal, 18-20 March 2010, pp 145-155
Abstract: Organisations do not have unlimited resources and, by considering outsourcing, are balancing endless requirements with organisational assets. Outsourcing allows access to expertise, knowledge and capabilities outside of the organisation’s bounds. Information systems (IS) outsourcing, as a business phenomenon, has grown as a widely accepted business tool and several reasons to consider IS outsourcing are reported. However, there is evidence that there are numerous barriers to IS outsourcing and that challenges are experienced with IS outsourcing arrangements. These challenges impact negatively on the initial intent of the reasons to outsource and result in organisations not achieving their outsourcing objectives. This paper investigates the IS outsourcing experience in the communication technology (CT) sector in South Africa through a survey among organisations in this sector. The survey results are compared to findings in similar studies in other markets and unique contributors to IS outsourcing issues in the South African context are identified.
Description: IADIS International Conference Information Systems 2010, Porto, Portugal, 18-20 March 2010.
URI: http://hdl.handle.net/10204/4160
ISBN: 978-972-8939-09-0
Appears in Collections:Enterprise engineering
General science, engineering & technology

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