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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/4131

Title: HIV health information access using spoken dialogue systems: touchtone vs speech
Authors: Sharma Grover, A
Plauche, M
Barnard, E
Keywords: Health information
Spoken dialog systems
Touchtone
Speech input
Low literate users
focus group sessions
ICTD 09
Communications technologies
Issue Date: Apr-2009
Publisher: IEEE
Citation: Sharma, A, Plauche, M, and Barnard, E. 2009. HIV health information access using spoken dialogue systems: touchtone vs speech. IEEE International Conference on Information and Communications Technologies and Development '09 (ICTD 09), Doha, Qatar, 17-19 April 2009, pp 95-107
Abstract: This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a health information service. We discuss our experiences in fieldwork which includes needs assessment interviews, focus group sessions, and user studies in Botswana with semi and low-literate users. Our results indicate user preference for touchtone over speech input although both systems were comparable in performance based on objective methods
Description: IEEE International Conference on Information and Communications Technologies and Development '09 (ICTD 09), Doha, Qatar, 17-19 April 2009
URI: http://hdl.handle.net/10204/4131
ISBN: 978-1-4244-4662-9
Appears in Collections:Human language technologies
General science, engineering & technology

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