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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/4089

Title: Openphone user engagement and requirements solicitation in low literacy users
Authors: Ndwe, J
Barnard, E
Dlodlo, M
Mashao, D
Kuun, C
Sharma, A
Keywords: OpenPhone
Usability engineering
Botswana-Baylor children's clinical centre of excellence
Interactive voice response
Human computer interaction
Issue Date: Sep-2008
Publisher: Springer
Citation: Ndwe, J, Barnard, E, Dlodlo, M et al. 2008. Openphone user engagement and requirements solicitation in low literacy users. Human-Computer Interaction Symposium, Milan, Italy, 7-10 September 2008, pp 189-193
Abstract: The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and the community of the blind. The design utilizes usability engineering methodology in order to ascertain that the end product is usable, efficient, effective and satisfactory to the targeted users who are predominantly females, ranging from semi-literate to illiterate adults but nevertheless numerically literate. The paper describes the methodologies that were used to obtain information from the target user population. Based on the information gathered, we are now able to begin the initial design of the OpenPhone system.
Description: This Chapter is available from the Internation Federation for Information Processing, Vol.272, pp 189-193
URI: http://hdl.handle.net/10204/4089
ISBN: 978-0-387-09677-3
Appears in Collections:Human factors
Accessibility research
Human language technologies
Rural infrastructure and services
General science, engineering & technology

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