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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/4086

Title: C³TO: an architecture for implementing a chat based call centre and tutoring online
Authors: Butgereit, L
Botha, RA
Keywords: C³TO
Mobicents
Mxit
Dr Math
Jabber
Google talk
J2EE based application
Tutoring online
Instant messaging
Mobile phones
Cell phones
IST Africa 2010
Issue Date: May-2010
Publisher: The authors
Citation: Butgereit, L and Botha, RA. 2010. C³TO: an architecture for implementing a chat based call centre and tutoring online. IST Africa 2010, Durban, South Africa, 19-21 May 2010, pp 6
Abstract: The mobile phone is quickly becoming the personal computer of Africa. In Africa the cell phone is widely used, for example, in banking, crime prevention, tracking applications for identification documents, and education. C³TO is an architecture for implementing a call centre over various chat protocols such as Mxit, Jabber, and Google Talk. It is a J2EE based application running with Mobicents and provides the functionality to enable a number of tutors (or counsellors or information officers) to answer questions or provide information to thousands of people using inexpensive chat protocols on their cell phones. The first practical implementation of C³TO was the re-design and re-implementation of the Dr Math project in South Africa where thousands of primary and secondary school pupils get help with their mathematics homework from a handful of university students using Mxit on their cell phones
Description: IST Africa 2010, Durban, South Africa, 19-21 May 2010
URI: www.IST-Africa.org/Conference2010
http://hdl.handle.net/10204/4086
ISBN: 978-1-905824-15-1
Appears in Collections:Accessibility research
ICT in education, youth, gender
General science, engineering & technology

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