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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/3888

Title: HIV health information access using spoken dialogue systems: touchtone vs speech
Authors: Sharma Grover, A
Plauche, M
Barnard, E
Kuun, C
Keywords: Health information
Spoken dialog systems
Speech input
Low literate users
Communications technologies
Issue Date: Apr-2009
Citation: Sharma Grover, A, Plauche, M et al. 2009. HIV health information access using spoken dialogue systems: touchtone vs speech. IEEE International Conference on Information and Communications Technologies and Development '09 (ICTD 09). Doha, Qatar, 17-19 April 2009, pp 95-107
Abstract: This paper presents the work in the design of a SDS for the provision of health information to caregivers of HIV positive children. The authors specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a health information service. They discuss their experiences in fieldwork which includes needs assessment interviews, focus group sessions, and user studies in Botswana with semi and low-literate users. Their results indicate user preference for touchtone over speech input although both systems were comparable in performance based on objective methods.
Description: IEEE International Conference on Information and Communications Technologies and Development '09 (ICTD 09).
URI: http://hdl.handle.net/10204/3888
Appears in Collections:Human factors
Human language technologies
General science, engineering & technology

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