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dc.contributor.author Sharma Grover, A
dc.contributor.author Stewart, O
dc.contributor.author Lubensky, D
dc.date.accessioned 2010-01-12T13:57:53Z
dc.date.available 2010-01-12T13:57:53Z
dc.date.issued 2009-11
dc.identifier.citation Sharma Grover, A, Stewart, O and Lubensky, D. 2009. Designing interactive voice response (IVR) interfaces: localisation for low literacy users. Proceedings of Computers and Advanced Technology in Education (CATE 2009), St Thomas, US Virgin Islands, 22-24 November 2009, pp 8 en
dc.identifier.isbn 978-0-88986-816-8
dc.identifier.uri http://hdl.handle.net/10204/3882
dc.description Proceedings of Computers and Advanced Technology in Education (CATE 2009), St Thomas, US Virgin Islands, 22-24 November 2009 en
dc.description.abstract In this paper, the authors address the issue of how to design IVR interfaces for the developing world. Against the backdrop of the following idiosyncratic observations including, the majority of users being either semi-literate or non-literate, and the impact of a different set of social-cultural, linguistic, and domestic challenges, amongst others, the authords advocate the enculturation of IVR interfaces different from the developed world. This requires the tailoring of functionalities and interactive modalities to the cultural values and context of use. The authors propose a dialog (user interface) design model consisting of three components: Get input, Error-recovery, and Play results (output). These are shown to be critical for implementing usable and culturally-suitable IVR interfaces for low-literacy user populations. en
dc.language.iso en en
dc.subject Interactive voice response en
dc.subject Natural language interface en
dc.subject Speech interface en
dc.subject User interface development en
dc.subject Low literacy users en
dc.subject CATE 2009 en
dc.title Designing interactive voice response (IVR) interfaces: localisation for low literacy users en
dc.type Presentation en


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