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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/3752

Title: Theoretical framework for government information service delivery to deep rural communities in South Africa
Authors: Mvelase, PS
Dlodlo, N
Mathaba, SU
Krause, C
Kabanda, SK
Keywords: E-government
Deep rural communities
SMMEs
Government information services delivery
Service delivery framework
Small sized enterprises
3rd International IDIA Development Informatics Conference
Medium sized enterprises
Issue Date: Oct-2009
Citation: Mvelase, PS, Dlodlo, N, Mathaba, SU et al. 2009. Theoretical framework for government information service delivery to deep rural communities in South Africa. 3rd International IDIA Development Informatics Conference. Kruger National Park, South Africa, 28-30 October 2009, pp 297-309
Abstract: This paper reports on a study to determine the information requirements of communities in deep rural areas on government services and how this information can be made available to them. The study then proposes an e-government theoretical framework that utilizes deep rural Small, Medium and Micro Enterprises (SMMEs) to serve as access points to the government information on services available and needed by this rural community. Initially the study identifies current services provided by the government to the community and measures the levels of satisfaction of the community on the service provision. On the basis of the analysis of community satisfaction levels the gaps in the information needs of the deep rural community are identified. The study also identifies the challenges faced by the community in trying to access these services. A theoretical framework for government information service delivery is then proposed. This research was conducted as a case study at KwaNongoma rural area in KwaZulu-Natal, to come up with the community needs, recreation needs of three communities of KwaKhangela, KwaMememe and KwaSomkhele were identified. The community needs determination covered electricity, water, education, housing, financing and health to name but a few.
Description: This is the author's version of the work. The definitive version was published in the Proceedings of the 3rd International IDIA Development Informatics Conference, pp 297-309
URI: http://hdl.handle.net/10204/3752
ISBN: 978-0-620-45037-9
Appears in Collections:ICT in education, youth, gender
Rural infrastructure and services
General science, engineering & technology

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