Importance of information system design improvisation in meeting the needs of an emerging democracy in South Africa, a case study of a national waste information system

Abstract

Designing a successful national waste information system (WIS) for an emerging democracy in South Africa requires that the system be relevant, efficient, effective and above all sustainable. To do this, the needs of government and stakeholders and the opportunities and constraints which face government and industry, need to be understood. The design methodology needs to consider these needs, opportunities and constraints to ensure that the risk of system failure, whether total or partial is reduced. The identified needs, opportunities and constraints are further explored and an approach to reduce the design-actuality gap proposed