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Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/2663

Title: Dialogue design for the openphone system
Authors: Ndwe, TJ
Sharma, A
Kgampe, M
Kuun, C
Keywords: Openphone system
BBCCCoE
IVR system
CSIR Conference 2008
Issue Date: Nov-2008
Publisher: CSIR
Citation: Ndwe, TJ, Sharma, A, Kgampe, M et al. 2008. Dialogue design for the openphone system. Science Real & Relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17 & 18 November 2008, pp 1
Abstract: Skilful dialogue design in an interactive voice response system has facilitated the effective use of a telephone-based health information syatem ny caregivers to HIV/AIDS-infected childern in Botswana. The intended users, caregivers, can access information over telephone line in their local language. This uniqueness necessitates the design of a system to meet specific concerns and decisions, which will ensure its usefulness and usability to its intended users. This document describes both context and content design of the dialogue system.
Description: Science Real & Relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17 & 18 November 2008, pp 1
URI: http://hdl.handle.net/10204/2663
Appears in Collections:Human factors
Accessibility research
Human language technologies
CSIR Conference 2008
General science, engineering & technology

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