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Evaluating an interactive voice response system for persons with disabilities

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dc.contributor.author Greeff, M
dc.contributor.author Coetzee, L
dc.contributor.author Alberts, R
dc.contributor.author Easton, H
dc.date.accessioned 2008-11-12T13:17:24Z
dc.date.available 2008-11-12T13:17:24Z
dc.date.issued 2008-11
dc.identifier.citation Greeff, M, Coetzee, L et al. 2008. Evaluating an interactive voice response system for persons with disabilities. Science real and relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17&18 November 2008, pp 10 en
dc.identifier.isbn 978-0-7988-5573-0 en
dc.identifier.uri http://hdl.handle.net/10204/2523
dc.description Science real and relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17&18 November 2008 en
dc.description.abstract Access to information empowers people when making decisions in their every day life. In South Africa, one of the most prominent problems that persons with disabilities face, is access to disability-related information. The South African National Accessibility Portal was built to address this need. However, many people do not have access to Internet facilities. Therefore, an Interactive Voice Response engine was connected to the NAP portal, enabling people to access information on the portal via a telephone. This paper highlights the usability evaluation, as well as lessons learned through the usability evaluation by users en
dc.language.iso en en
dc.publisher CSIR en
dc.subject Disabled people en
dc.subject Disability-related information en
dc.subject South African national accessibility portal en
dc.subject Interactive voice response engine en
dc.subject usability evaluation en
dc.title Evaluating an interactive voice response system for persons with disabilities en
dc.type Conference Presentation en
dc.identifier.apacitation Greeff, M., Coetzee, L., Alberts, R., & Easton, H. (2008). Evaluating an interactive voice response system for persons with disabilities. CSIR. http://hdl.handle.net/10204/2523 en_ZA
dc.identifier.chicagocitation Greeff, M, L Coetzee, R Alberts, and H Easton. "Evaluating an interactive voice response system for persons with disabilities." (2008): http://hdl.handle.net/10204/2523 en_ZA
dc.identifier.vancouvercitation Greeff M, Coetzee L, Alberts R, Easton H, Evaluating an interactive voice response system for persons with disabilities; CSIR; 2008. http://hdl.handle.net/10204/2523 . en_ZA
dc.identifier.ris TY - Conference Presentation AU - Greeff, M AU - Coetzee, L AU - Alberts, R AU - Easton, H AB - Access to information empowers people when making decisions in their every day life. In South Africa, one of the most prominent problems that persons with disabilities face, is access to disability-related information. The South African National Accessibility Portal was built to address this need. However, many people do not have access to Internet facilities. Therefore, an Interactive Voice Response engine was connected to the NAP portal, enabling people to access information on the portal via a telephone. This paper highlights the usability evaluation, as well as lessons learned through the usability evaluation by users DA - 2008-11 DB - ResearchSpace DP - CSIR KW - Disabled people KW - Disability-related information KW - South African national accessibility portal KW - Interactive voice response engine KW - usability evaluation LK - https://researchspace.csir.co.za PY - 2008 SM - 978-0-7988-5573-0 T1 - Evaluating an interactive voice response system for persons with disabilities TI - Evaluating an interactive voice response system for persons with disabilities UR - http://hdl.handle.net/10204/2523 ER - en_ZA


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