DSpace
 

Researchspace >
CSIR Conferences >
CSIR Conference 2008 >

Please use this identifier to cite or link to this item: http://hdl.handle.net/10204/2523

Title: Evaluating an interactive voice response system for persons with disabilities
Authors: Greeff, M
Coetzee, L
Alberts, R
Easton, H
Keywords: Disabled people
Disability-related information
South African national accessibility portal
Interactive voice response engine
usability evaluation
Issue Date: Nov-2008
Publisher: CSIR
Citation: Greeff, M, Coetzee, L et al. 2008. Evaluating an interactive voice response system for persons with disabilities. Science real and relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17&18 November 2008, pp 10
Abstract: Access to information empowers people when making decisions in their every day life. In South Africa, one of the most prominent problems that persons with disabilities face, is access to disability-related information. The South African National Accessibility Portal was built to address this need. However, many people do not have access to Internet facilities. Therefore, an Interactive Voice Response engine was connected to the NAP portal, enabling people to access information on the portal via a telephone. This paper highlights the usability evaluation, as well as lessons learned through the usability evaluation by users
Description: Science real and relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17&18 November 2008
URI: http://hdl.handle.net/10204/2523
ISBN: 978-0-7988-5573-0
Appears in Collections:Accessibility research
CSIR Conference 2008
General science, engineering & technology

Files in This Item:

File Description SizeFormat
Greeff_2008.pdf210.05 kBAdobe PDFView/Open
View Statistics

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

 

Valid XHTML 1.0! DSpace Software Copyright © 2002-2010  Duraspace - Feedback