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dc.contributor.author Van Deventer, Martha J en_US
dc.contributor.author Snyman, RMMM en_US
dc.date.accessioned 2007-03-14T08:08:17Z en_US
dc.date.accessioned 2007-06-07T10:02:28Z
dc.date.available 2007-03-14T08:08:17Z en_US
dc.date.available 2007-06-07T10:02:28Z
dc.date.copyright en_US
dc.date.issued 2004-03 en_US
dc.identifier.citation Van Deventer, MJ and Snyman, RMMM. 2004. Measuring for sustainability: A multidimensional measurement framework for library and information service. Libri, vol. 54(1), pp 1-8 en_US
dc.identifier.issn 0024-2667 en_US
dc.identifier.uri http://hdl.handle.net/10204/1920 en_US
dc.identifier.uri http://hdl.handle.net/10204/1920
dc.description.abstract Knowledge economy literature indicates that proof of an organization's sustainable future and growth lies in multi-dimensional evaluation rather than in the traditional one-dimensional monetary or financial capital perspective. This article attempts to provide a multi-dimensional framework within which a library and information service (L&IS) could measure its performance. As prerequisite, for implementation of the stated framework, the L&IS management (and staff) needed to understand that: measuring should be done for local development and progress using the L&IS's mission and a strategy for a sustainable future as the focal areas; sustainability requires more than providing proof of spending the stakeholder's money wisely; and adding value for the customer in isolation also does not ensure sustainability. In order to be sustainable in the knowledge economy it is necessary to understand that the relationships between the human, structure, customer and stakeholder capitals are vital. The L&IS sector would therefore, in the first instance, be required to ensure that customers could trust that they are receiving the services and products that maximise their own productivity and asset utilization. Secondly L&IS stakeholders would need to be assured that they are receiving the best value for their investment. Lastly, but perhaps most importantly, L&IS staff would have to be assured that they have the necessary skills and resources to provide for a motivating environment and that the infrastructure created will ensure continuous improvement for all. en_US
dc.format.extent 78882 bytes en_US
dc.format.mimetype application/pdf en_US
dc.language.iso en en_US
dc.publisher KG Saur Verlag en_US
dc.rights Copyright: 2004 KG Saur Verlag en_US
dc.source en_US
dc.subject Multidimensional measurements en_US
dc.subject Library services en_US
dc.subject Information services en_US
dc.subject Sustainability measurements en_US
dc.title Measuring for sustainability: A multidimensional measurement framework for library and information service en_US
dc.type Article en_US


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