The benefits of digital transformation addressing the hindrances and challenges of e-government services in South Africa: A scoping review

Abstract

The objective of this paper is to provide insight into how the successful implementation of Digital Transformation (DT) can help address the challenges and hindrances in South Africa's e-Government. It is essential to aid South Africa's seamless transition to e-Government. A scoping review was conducted to identify how the benefits of digital transformation can be aligned with addressing the hindrances and challenges of e-Government services in South Africa. A study was also conducted at 12 prioritised South African government departments through expert interviews to identify hindrances in implementing e-Government services. The study found that the main hindrances to e-Government were the lack of governance between departments, the integration of legacy systems, insufficient funding for e-Government projects, and various systems and applications across government. The paper recommends that the government should consider factors hindering the implementation of e-Government from realising the benefits of DT.