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AAC services for multilingual populations: South African service provider perspectives

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dc.contributor.author Tönsing, KM
dc.contributor.author Van Niekerk, K
dc.contributor.author Schlunz, Georg I
dc.contributor.author Wilken, Ilana
dc.date.accessioned 2019-07-25T06:03:27Z
dc.date.available 2019-07-25T06:03:27Z
dc.date.issued 2018-06
dc.identifier.citation Tönsing, K.M., Van Niekerk, K., Schlünz, G.I. & Wilken, I. 2018, 'AAC services for multilingual populations : South African service provider perspectives', Journal of Communication Disorders, vol. 73, pp. 62-76. en_US
dc.identifier.issn 0021-9924
dc.identifier.issn 1873-7994
dc.identifier.uri http://hdl.handle.net/10204/11042
dc.identifier.uri https://www.sciencedirect.com/science/article/pii/S002199241730062X?via%3Dihub
dc.identifier.uri https://doi.org/10.1016/j.jcomdis.2018.04.002
dc.description Copyright: 2018 Elsevier. This is a post-print version of the article. The definitive version of the work is published in the Journal of Communication Disorders, Vol. 73, pp 62-76 en_US
dc.description.abstract BACKGROUND: In South Africa, many persons in need of augmentative and alternative communication (AAC) come from multilingual backgrounds. There is as yet a limited evidence base (locally and internationally) for the provision of AAC services to multilingual populations. The perspectives of service providers can assist in gaining an understanding of current practices and the factors that influence these. AIMS: The study aimed to obtain the perspectives of AAC service providers about practices in providing AAC systems and AAC intervention to clients from multilingual backgrounds. METHODS & PROCEDURES: Fifteen AAC service providers were purposefully chosen to participate in one of three focus groups - two face-to-face and one online focus group. Data from the face-to-face focus groups was transcribed verbatim. Thematic analysis was used to identify themes and subthemes in the data. OUTCOMES & RESULTS: Four overarching themes were identified, namely (a) current practices, (b) factors influencing current practices, (c) service provides' orientation towards different language options in AAC intervention, and (d) needs and desired developments regarding AAC technology. This paper reports on the first three themes. Service providers reported their practices to range from a focus on L1 exclusively, L2 exclusively, to a multilingual (sequential or simultaneous) approach. The South African language context, family language preferences and choices, service provider skill and knowledge, as well as AAC technology were identified as factors influencing their practices. Although many viewed access to multiple languages through AAC as positive, they also expressed concerns and reservations about providing multilingual AAC services. CONCLUSIONS & IMPLICATIONS: Although service providers in general saw the need to give clients from multilingual backgrounds access to multiple languages using AAC, this did not always translate into multilingual AAC practices. Both extrinsic factors (e.g. the lack of appropriate AAC devices, software and apps giving access to non-English languages) and intrinsic factors (service providers' language competency and their beliefs about the cognitive demands of multilingual AAC systems) influenced their practices and choices. Appropriate AAC service delivery to multilingual populations in South Africa would require not only appropriate AAC technology developments, but also research evidence to establish the efficacy of multilingual AAC interventions for clients with a variety of characteristics. en_US
dc.language.iso en en_US
dc.publisher Elsevier en_US
dc.relation.ispartofseries Workflow;21286
dc.subject Augmentative communication en_US
dc.subject Alternative communication en_US
dc.subject Multilingualism en_US
dc.subject AAC service providers en_US
dc.subject AAC technology en_US
dc.subject Evidence base en_US
dc.title AAC services for multilingual populations: South African service provider perspectives en_US
dc.type Article en_US


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